Information

Below you will find information on how to place an order, shipping rates, policies, and other information. If you have any questions, please email us at manager@thespacestore.com.

• About Countdown Creations
• How to order
• Payment methods
• Sales tax
• Order turnaround
• Shipping and handling
• Return policy
• Privacy policy
• Contact us
• Search our site

About Countdown Creations

Countdown Creations is a member of The Space Store Network. Selling printed space-themed T-shirts and quality embroidered mission apparel, we opened our online store (www.countdowncreations.com) in 1997, before “e-commerce” was even a common term. Since those early days, Countdown Creations has expanded its product line to include toys, educational products, books, DVDs, and rare memorabilia, becoming the leading online retailer of space merchandise.

Many astronauts and members of the NASA team among our best customers. Countdown Creations is a proud partner of collectSPACE, the leading source for space memorabilia.

Don't just take our word for it. Check out what our customers have to say about us...

The Space Store Network is proud to be an Accredited Business Member of the Better Business Bureau. As an Accredited Business Member, The Space Store meets the highest standards of The Better Business Bureau.

I wanted to let you know that the spacesuit arrived today. My son is very impressed that it came all the way from America (shown him on the globe) and he is delighted with it. Thanks again for you prompt attention and dispatch of my order. Your company has made one little boy on the other side of the world very happy. (Chris H.)

I recently ordered the John Glenn 40th anniversary jacket and was more than just impressed. The jacket is of such high quality for the price, I felt as I had pulled one over on someone. This warm jacket fits like a glove and the detail is awesome. I have already received many compliments wearing your coat in just two short weeks. The workmanship and details are top notch. (Wade I.)

I wanted to say thanks for your company's extra effort you put into getting my daughter's NASA shirt to her on her birthday... This is above and beyond what I expected.  Thank you very much.  I will definitely put your company in the front of line when it comes to ordering NASA items. (Robert G.)

OUTSTANDING STUFF! I just opened my Christmas present. It was an embroidered STS-95 polo shirt and an embroidered EVA sweatshirt. Wow, this stuff is nice... I've bought space-apparel in the past, but never anything like this. Big Ups! to COUNTDOWN CREATIONS. There will definitely be return business from me. (Lance V.)

How to Order

Online: We recommend that you submit your order using our online shopping cart system. It is convenient, safe, and secure.

Telephone: You may call us 9:00 AM - 10:00 PM, Mountain Time, Monday - Friday or Saturday 8:00 AM to 1:00 PM to place your order. Our phone numbers are listed below ...

Toll Free: (877) 698-0704
International: +1 303 770-0704

(Please note that we do not ship out orders on Saturday.)

Fax: You may fax us your order at (303) 770-0696.

Mail: You may mail us your order at ...

Countdown Creations
7302 S. Alton Way, Suite D
Centennial, Colorado 80112

Payment Methods

We accept Visa, MasterCard, American Express, and Discover Card. We also accept personal checks and money orders. For overseas orders not using a credit card, you must mail us an international money order paid in US dollars. Before mailing us a check or money order, we recommend that you contact first to make sure that you have included the proper amount for shipping or sales tax (if applicable).

Sales Tax

Sales tax is required for orders shipped to Colorado addresses. This tax is automatically added to your total when you check out.

Order Turnaround

Items that are in stock usually ship out the next business day. Most of our products are kept in stock. Some items are not kept in stock and require more time before shipping. Availability information is included in our catalog for each item in the product description. For overseas orders, please allow 3 - 4 weeks.

If you have a deadline or any special requirements as to when you need to receive your order or have any questions as to whether your order is in stock, please call or email us at manager@thespacestore.com.

Shipping and Handling

Return Policy

Standard Catalog Orders

If for any reason you are not satisfied with your purchase, you may return it in its original condition within 30-days after delivery for an exchange or refund, less shipping. For a return to be accepted, the item must be in new unused condition, contained in its complete original packaging, and in its original condition. Items that have had plastic wrappings removed or have torn packaging will not be accepted, unless there is a manufacturing defect.

Shipping charges are refunded only if the return is due to our error. In addition, prepaid return shipping labels are provided only if the return is due to our error. For all other returns, the customer is responsible for return shipping.

If we make a mistake in shipping your order, we will be glad to send you a replacement along with a return shipping label free of charge. Returns made by return label must be received by our office within 15 days of replacement delivery. If we do not receive your return within 15 days, you will be charged for the replacement item and return label.

Custom Orders

We do not provide refunds or exchanges for custom orders. Incorrect or defective merchandise will be replaced. (Note: Examples of custom orders are bulk discounted purchases or any special requests for items, styles, colors, or sizes not in our on-line catalog.) Claims must be forwarded within 30 days after receipt of shipment.

For all returns, please call or email us at manager@thespacestore.com to receive a return authorization.